The Pines On Carmel Senior Living

The Pines On Carmel Senior Living is a North Carolina-licensed adult care home (license HAL-060-168) in Charlotte with 125 beds, 25 of them in a licensed Special Care Unit. Below is its public state record — license, star-rating history, posted inspections and penalties — plus local cost context and what to ask on a tour.

Is The Pines On Carmel Senior Living licensed in North Carolina?

Yes. The Pines On Carmel Senior Living holds North Carolina adult care home license HAL-060-168 from the DHSR Adult Care Licensure Section and appears on the state's current licensed listing, with 125 beds at 5820 Carmel Road in Charlotte. Its 125 licensed beds rank 2nd of 39 adult care homes in Mecklenburg County by size.

The licensee of record is SH1 Carmel OpCo LLC. An adult care home is North Carolina's assisted living license: personal care, medication administration and supervision under 10A NCAC 13F — not 24-hour skilled nursing, which requires a nursing home license under 10A NCAC 13D.

What star rating does North Carolina give The Pines On Carmel Senior Living?

The Pines On Carmel Senior Living's current DHSR star rating is one star (score 73.50), issued August 31, 2026 after a monitoring visit. That is down from two stars on the previous rating.

North Carolina rates every adult care home 0-4 stars from inspection points (100 base points, plus merits for rule-exceeding performance and minus demerits for violations); four stars requires 100+ points on two consecutive annual surveys. In Mecklenburg County, 13 of 39 rated adult care homes currently hold four stars. The rating is the state's — we do not rate facilities.

Has The Pines On Carmel Senior Living been penalized by North Carolina regulators?

Yes. DHSR's 36-month penalty listing shows 2 penalty item(s) totaling $30,875 for The Pines On Carmel Senior Living under G.S. 131D-34, in the area(s) of Personal Care and Supervision.

Penalties are imposed for the most serious violations — level A1/A2 findings that caused or risked serious harm, or violations left unabated. A paid or settled penalty does not mean the issue recurred; ask the administrator what was changed and read the linked report.

What have state inspections found at The Pines On Carmel Senior Living?

DHSR has posted 40 inspection documents for The Pines On Carmel Senior Living since 2014: 16 Statement(s) of Deficiencies, 5 "No Deficiencies Cited" result(s), and 4 county DSS Corrective Action Report(s). The most recent posted entry is a DSS Routine Monitoring dated 7/10/2025 (Corrective Action Report).

17 of the posted entries are complaint investigations. Statements of Deficiencies document rule violations found by DHSR; Corrective Action Reports are the county DSS equivalent. Open the PDFs — the left column is what inspectors found, the right column is the facility's plan of correction. Our guide to reading a DHSR inspection report walks through one.

Does The Pines On Carmel Senior Living offer memory care?

Yes. DHSR's Special Care Unit listing shows 25 of The Pines On Carmel Senior Living's 125 beds licensed for Alzheimer's/dementia care — a secured memory care neighborhood inside the adult care home, with the rest of the building serving assisted living residents.

North Carolina has no separate memory-care license. A Special Care Unit must add dementia-trained staff, unit staffing, a secured environment and a written disclosure statement. Ask for that statement and compare it with what the tour guide tells you. Browse all licensed Special Care Units.

Where is The Pines On Carmel Senior Living located in Charlotte, NC?

The Pines On Carmel Senior Living is at 5820 Carmel Road, Charlotte, NC 28226, in Mecklenburg County. ZIP 28226 takes in Piper Glen, Carmel. The nearest major hospitals are Atrium Health Carolinas Medical Center and Novant Health Presbyterian Medical Center.

29 other licensed adult care homes are in Charlotte. Veterans in the area are served by the Salisbury VA Health Care System (W.G. (Bill) Hefner VA Medical Center) and the VA Charlotte health care centers. See assisted living in Charlotte.

Other licensed adult care homes in Charlotte

• Brighton Gardens of Charlotte — 125 beds, 25 SCU beds, 2 of 4 (89.25)
• Waltonwood Cotswold — 125 beds, 27 SCU beds, 3 of 4 (107.00)
• Legacy Heights Senior Living Community — 122 beds, 52 SCU beds, 2 of 4 (81.75)
• East Towne — 120 beds, 3 of 4 (103.50)
• Summit Place of Southpark — 120 beds, 30 SCU beds, 3 of 4 (101.50)

How much does assisted living cost near The Pines On Carmel Senior Living in Charlotte?

Assisted living in Greater Charlotte typically runs $4,200-$5,800/mo in 2026 and memory care $5,400-$7,200/mo; Charlotte generally prices near the middle of the metro range. The Pines On Carmel Senior Living's own rates are not published by the state — ask for a written rate sheet for your parent's specific room and care level.

Lower-income residents may qualify for State/County Special Assistance through the county Department of Social Services — a cash supplement toward room and board that is not Medicaid, though SA recipients are automatically Medicaid-eligible; an SA/SCU track applies in Special Care Units. Veterans and surviving spouses may qualify for VA Aid & Attendance. See assisted living costs in Charlotte.

How should families evaluate The Pines On Carmel Senior Living before choosing it?

Start with The Pines On Carmel Senior Living's public DHSR record — the star rating, the latest Statement of Deficiencies and any penalties — then tour twice, once unannounced near a mealtime, and get the rate sheet and residency agreement in writing before you commit.

What this facility's record suggests asking

• Ask what changed after the 5/6/2024 penalty finding and request the plan of correction.
• Ask why the star rating dropped and when the next annual inspection is due.
• Read the most recent Statement of Deficiencies before touring — a score under 90 means the home lost more than 10 points to violations on its last rated inspection.
• Ask how the 17 complaint investigation(s) on file were resolved.
• Tour the Special Care Unit separately from the assisted living side; staffing and activities differ.
• In a building this size, ask how many residents each aide is assigned on the overnight shift.
• Confirm the license number on the certificate posted in the lobby matches HAL-060-168.

Questions for any tour

• What is included in the base monthly rate, and what triggers a higher care-level charge?
• How much notice do you give before a rate increase or a discharge?
• What is the overnight caregiver-to-resident ratio, and is it the same in the Special Care Unit?
• What care needs would require a resident to move to a nursing home?
• Do you have dementia-trained staff on every shift, as North Carolina requires in a Special Care Unit?
• Can I see your most recent DHSR Statement of Deficiencies and your plan of correction?

Is The Pines On Carmel Senior Living an assisted living facility or a nursing home?

The Pines On Carmel Senior Living is an assisted living facility — in North Carolina terms, a licensed adult care home — not a nursing home; it provides personal care, medication help and supervision rather than round-the-clock skilled nursing.

Last verified: October 2026